# Emails notification  are not delivered

The Hotel Booking system always sends booking notification emails to the customer and admin. The admin email should be specified in `Rooms -> Settings > Email Config`. Customer notifications are sent to the emails that customers specify in the booking form.

<figure><img src="/files/m6XskgaVb0FIUphv59L9" alt=""><figcaption></figcaption></figure>

If admin or customers do not receive emails:

1. Check your spam mail. Depending on your mail domain settings and spam filters the emails may get into the spam or promo boxes.
2. If the emails are nowhere to be found, try using admin and customer emails with common domains like @gmail.com not use @your-website.com
3. If common domains do not receive emails, the mail function is not configured on your server. You can contact your hosting provider and asking to enable the mail function. However, we would advise configuring SMTP on your own, because SMTP is more reliable. You can do it easily with a plugin like <https://wordpress.org/plugins/post-smtp/>
4. If none of these helps, contact our support team


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://7iquid.gitbook.io/carmelina-wordpress-theme/booking-management/emails-notification-are-not-delivered.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.